Start with your order details.
Email us with your order number, contact information, and a short note about the item you would like to return. Photos may help if the item arrived with visible concerns.
Toyora Returns
Play with confidence. Return with ease.
Toyora keeps returns clear, calm, and easy to understand. Review the steps below before sending an item back, and contact our support team if you need help choosing the right path.
Before sending back
Please keep the item, packaging, and order details ready so our team can guide your return quickly.
01
Contact us before returning any Toyora item.
3–5
Business days is the standard Toyora shipping timeframe.
Safe
Pack items carefully to protect toy parts and accessories.
Clear
Return updates are handled through our support team.
Wait for return instructions.
Please do not send products back before receiving return guidance from Toyora. This helps us match your package to the correct order and avoid unnecessary delays.
Pack the toy securely.
Return items should be packed with care, including included accessories, manuals, and original packaging when available. This is especially important for toy vehicles, ride-on pieces, and interactive parts.
Review and resolution.
Once the returned item is received and reviewed, our team will follow the applicable return or refund process according to the item condition and our refund policy.
Return Condition
Keep every part together.
Toyora toys often include small accessories, moving details, packaging inserts, or electronic components. A complete return helps us review your order accurately and protects the item in transit.
- Include the toy, accessories, manuals, and packaging when available.
- Use protective packing so play pieces do not move freely during shipment.
- Remove personal notes or labels before sealing the package.
- Share tracking details with support once the return has been shipped.
Support
info@toyora.xyz
Phone
8315122172
Ship Time
3–5 business days
Return Questions
Clear answers before you send it back.
These notes help keep the Toyora return experience smooth. For order-specific questions, contact us with your order number and the product name.
Yes. Please contact us first so we can review your order and provide the correct return instructions. Unapproved returns may be harder to match to your account.
Please include your order number, the item name, your contact details, the reason for return, and clear photos when they help explain the issue.
Returns should include the product and all included parts where possible. Missing accessories, manuals, or packaging may affect the review outcome.
You can review the full refund terms on our Refund Policy page. If anything is unclear, our support team can help explain the next step for your order.
Need Help?
Let us guide your return.
Send us your order details before shipping anything back. We will help confirm the return path and the information needed for review.
Email
info@toyora.xyz
Phone
8315122172
Address
4620 Van Buren Blvd Riverside CA 92503